et881 Privacy Policy: How We Handle Your Information
et881 is clear about how your personal information is collected, held and used when you access your account — this policy sets out exactly what we do and what choices you have. Access to our platform depends on your local law and eligible regions.
Account data protection
Nagad and Rocket transaction records
Mobile access privacy
Your rights explained
POLICY POSTURE
How et881 Collects and Uses Your Data
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose to link, such as Nagad or Rocket. We also collect records of how you use your account: login activity, device type, browser session data and any support requests you raise. This information helps us keep your account secure, process wallet transactions accurately and respond to your queries. We do not sell your personal data to third parties. Where we share information — for example, with a payment processor handling your Nagad or Rocket transfer — it is only to complete the service you have requested. We retain account records for as long as your account remains active and for a period after closure as required by the applicable rules of the jurisdiction governing your access. Your use of this platform and the data we hold is subject to your local law and the eligible regions where access is permitted. If you have questions about how your data is used, the contact routes in this policy are the right place to start.
Nagad Transactions
Records of your Nagad wallet deposits and withdrawals are held securely as part of your account transaction history. You can review these records from your signed-in account area.
Rocket Payments
When you use Rocket to fund your account, the transfer details are logged to your wallet record. We share only what the payment processor needs to complete the transaction.
Mobile Access Logs
Each session opened from a mobile device is recorded with device type and browser. This helps us verify account access and protect you from unauthorised logins.
Account Support Records
Any message you send through our support channel is stored against your account. We use this to track your query from first contact through to resolution.
POLICY BOUNDARIES
Where This Policy Applies and What It Covers
This policy applies specifically to the data et881 collects and processes when you use this platform. It covers your registered account, your transaction activity and the support interactions we hold on your behalf. It does not extend to third-party services you access through links we may provide, nor does it govern the data practices of payment processors like Nagad or Rocket, which operate under their own separate policies. Understanding the boundary between what we control and what falls outside our scope helps you know exactly who to contact when a data question arises.
Account Access
Data collected when you log in, update your profile or change your account settings falls fully within this policy. We control how it is stored and who can access it within our platform.
Wallet Transactions
Transaction records for your Nagad, Rocket or other linked payment methods are covered here in so far as we hold them. The payment processor's own policy governs data on their side of the transfer.
Site Content and Cookies
Cookies and session data generated while you browse our lobby or game pages are within scope. We use them to maintain your session state and improve navigation — not to track you across unrelated sites.
Third-Party Services
External sites, game studio portals or payment apps you navigate to from this platform are outside the scope of this policy. Each third party carries its own data terms, which you should review separately.
YOUR ACCOUNT RIGHTS
Actions Available to You Under This Policy
You have practical choices about the data we hold on your account. Start by logging into your account and opening the profile section — your registered name, contact details and linked payment information are visible there. If something is incorrect, the edit fields on that page let you update the record directly. For data you cannot change from the account page, or if you want to ask what specific information we hold, raise a request through the support route published on this site. We will respond through the same channel. If you decide to close your account, your data will be retained for the period required under the applicable rules for your eligible region, after which it is removed from active records. You cannot instruct us to delete records that we are required to keep under those rules, but you can ask us to clarify exactly what is retained and why. Availability of these rights depends on your local law and the eligible regions where access to the platform is permitted.
Review Your Records
Log into your account and open the profile section to see the personal and payment details we hold. Transaction history is available in the wallet area of your signed-in account.
Correct Account Details
Use the edit fields in your account profile to update contact information or linked payment details. For corrections not available through self-service, contact our support channel.
Raise a Data Question
Send your question through the support route shown on this page. Tell us your account reference so we can locate your record and give you a specific, accurate answer.
Request Account Closure
You may request account closure through the support channel. We will explain which records are kept post-closure under the rules applying to your eligible region before we process the request.
CONTACT OUR TEAM
How to Reach Us About This Policy
If you have a question about your data, a correction to request or a concern to raise, these are the contact routes available on this platform. Use the channel that matches your question — account-level queries are handled most efficiently through the route that lets you share your account reference securely.
Live Chat
Open the live chat widget from any page on the site. Share your account reference at the start of the conversation so our team can pull up your record and address your data question directly.
Email Support
Send a written request to the email address shown in the contact section of our site. Include your registered account name and a clear description of your data question or correction request.
Account Help Page
The account help section of this site covers common data and privacy questions. Check there first — many queries about what we store and how to update your details are answered without needing to contact the team.
DATA HANDLING STANDARDS
How We Protect and Manage Your Data
Our approach to data handling is built around what you can verify from your own account. Session records, wallet logs and support history are all accessible from the signed-in area, so you are never guessing what we hold. Cookie settings can be reviewed from the privacy notice shown on your first visit. Account security is maintained through session controls visible in your profile — if you see a login you do not recognise, the support team is the right first contact. Retention periods follow the rules applicable to the eligible region governing your access, and we do not hold data beyond those periods without a legal basis to do so.
Cookie Controls
Cookies used on this platform are limited to session management and navigation improvement. The cookie notice shown on first visit sets out your options; you can adjust browser-level settings at any time.
Account Security
Login sessions are tied to your registered device and contact details. If you access the platform from a new device, your account page will reflect that session. Report any unrecognised access to our support team promptly.
Data Retention
We keep your account data for as long as it is needed to provide the service and comply with the rules of your eligible region. After account closure, records are held only for the period those rules require.
Policy Change Notices
When this policy is updated, we will note the change in your account area or through the support channel. Continued use of your account after a notified update means you have seen the revised terms.
COMMON POLICY QUESTIONS
Privacy Policy Questions Answered
These are the data and privacy questions our account holders raise most often. If your question is not covered here, use the support routes listed in this policy to reach the team directly.
What personal data does et881 collect when I open an account?
We collect the information you enter during registration — name, contact details and your chosen payment method such as Nagad or Rocket — plus login activity and device data generated each time you access your account. This is set out in full in the details section of this policy.
Can I see what data you hold about my account?
Yes. Log into your account and open the profile section to view your registered details and linked payment information. Your transaction history, including Nagad and Rocket wallet records, is available in the wallet area of your signed-in account.
Does et881 share my data with third parties?
We share data only where it is needed to complete a service you have requested — for example, passing the necessary details to a payment processor for a Rocket or Nagad transfer. We do not sell personal data. Third parties we work with are bound by their own data terms.
How do I correct information on my account?
Use the edit fields in the profile section of your signed-in account to update contact details or payment information. For changes that cannot be made through self-service, raise a request through our live chat or email support route with your account reference included.
How long do you keep my data after I close my account?
Retention periods depend on the rules applicable to the eligible region governing your access. After closure, we hold records only for as long as those rules require — not indefinitely. You can ask our support team to clarify the specific period that applies to your account.
Does this policy apply to payments made through Nagad or Rocket?
Our policy covers the transaction records we hold on our side of a Nagad or Rocket transfer. The payment processor's own privacy terms govern the data held within their system. Review those terms separately through your Nagad or Rocket account settings.